Posted by: Joseph B July 24, 2014

nice group of folks,
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Posted by: Twane H July 24, 2014

I received great customer service. The representatives were polite, patient, and helpful. They also worked with me to get the best deal possible. Personally, it was a great experience and I would recommend anyone to purchase their Toyota vehicle at this location.
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Posted by: Jay H July 24, 2014

I came for my 2 manufacturer-provided year service and was just over the 2 year date -- the service manager was not able to comp the service, which I found to be poor customer service. I worked with Mitch who was very helpful but wouldn't budge at all on comping the service. I realize it's my fault that I'm late, but I have come to expect this level of "just this one time" service from companies that I purchase from. With enough pushing I was able to get the customer service number for Toyota National Customer Service, who agree to partially reimburse me for the service. This was a good-enough resolution. New Rochelle Toyota is great, and I'd highly recommend it, but don't expect any favors when it comes to billing and or grace periods/generosity of payment.
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Posted by: Robert M July 23, 2014

Excellent service...very happy with staff and ability to assess car needs.
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Posted by: Narciso R July 23, 2014

very good
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